Privacy policy

Privacy Policy – Woodiee

This Privacy Policy explains how Woodiee, operated by Zeloak LLC, collects, uses, and protects your personal information when you use our website and services.

1. Company Information

Woodiee is operated by:

Legal Entity: Zeloak LLC
Website: www.zeloak.com / woodiee.in
Email: support@zeloak.com
Phone / WhatsApp: +91-9995179331
Registered Address: 65, S Baker Road, Wyoming 82210, USA

2. Information We Collect

We collect the following types of information when you use our website:

a) Personal Information

Name
Phone number
Email address
Shipping and billing address
Payment details (processed securely via payment gateways)

b) Order Information

Purchased products
Transaction history
Delivery status

c) Device & Usage Information

IP address
Browser type
Device information
Website usage data (cookies, analytics)

3. How We Use Your Information

We use your information to:

Process and deliver your orders
Provide customer support
Send order updates and notifications
Improve our website and services
Prevent fraud and unauthorized transactions
Comply with legal obligations

4. Payment Security

All payments are processed through secure third-party gateways such as:

Razorpay
UPI providers
Banks (Net Banking, Cards)

We do not store your full card or payment details on our servers.

5. Cookies

Our website uses cookies to:

Improve user experience
Analyze website traffic
Remember user preferences

You may disable cookies in your browser settings, but some features may not function properly.

6. Sharing of Information

We do not sell or rent your personal information.

We may share data only with:

Payment gateways (for transaction processing)
Courier and logistics partners (for delivery)
Legal authorities (if required by law)

7. Data Retention

We retain your personal information only as long as necessary to:

Complete transactions
Provide customer support
Comply with legal requirements

8. Data Security

We implement reasonable security measures to protect your data from:

Unauthorized access
Loss or misuse
Alteration or disclosure

However, no online system is 100% secure.

9. Your Rights

You have the right to:

Access your personal data
Request corrections
Request deletion (where legally possible)
Opt out of marketing communications

To exercise these rights, contact us below.

10. Third-Party Services

We may use third-party services for:

Payment processing
Shipping and logistics
Website analytics

These providers have their own privacy policies.

11. Children’s Privacy

Our website is not intended for children under 18. We do not knowingly collect data from minors.

12. International Operations

Although Zeloak LLC is registered in the USA, Woodiee primarily serves customers in India. Your data may be processed in both countries depending on service requirements.